Terms of service

 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our custom physical products, digital products, and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence. You may not use our products (physical or digital) for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to UK copyright, trademark, and intellectual property laws).

A breach or violation of any of the Terms will result in an immediate termination of your Services and access to any digital downloads or user accounts.

SECTION 2 - GENERAL CONDITIONS & UK LEGAL CAPACITY

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted over various networks.

In accordance with the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, nothing in these terms aims to exclude, restrict, or modify your statutory legal rights as a consumer. Contracts are concluded in the English language.

SECTION 3 - CUSTOMISATION, PRINT-ON-DEMAND & USER INTELLECTUAL PROPERTY

Because we offer custom-printed apparel, merchandise, and customized digital files, the following terms apply specifically to user-generated configurations and designs:

• User-Submitted Content: If you upload artwork, text, or graphics for customisation, you represent and warrant that you own the intellectual property rights to that content, or have obtained explicit written permission to use it.
• Prohibited Content: We reserve the right to reject, cancel, or refund any order containing user-submitted content that is defamatory, hateful, abusive, obscene, or explicitly infringes on third-party trademarks or copyrights (e.g., trademarked brand logos, copyrighted characters).
• Store Intellectual Property: All original designs, downloadable digital products, graphics displayed on the store, website text, layout, and original artwork remain the exclusive intellectual property of DUHO Ltd and may not be copied, reproduced, resold, or redistributed without our prior written permission.

SECTION 4 - ACCURACY, COLOUR VARIATIONS & PRINT DISCLAIMER

We make every effort to display the colours, textures, and details of our products (physical and digital) as accurately as possible.

• Physical Products: Slight visual variations between digital mock-ups and finished printed textiles (such as colour saturation, positioning tolerances within 1–2cm, and ink finish) are standard in print-on-demand manufacturing and do not constitute a product defect.
• Digital Products: Digital files display in RGB colour space on electronic screens, whereas physical printers use CMYK inks. Final print quality, colour accuracy, and finish of digital downloadable artwork depend on your home or commercial printing equipment, ink quality, monitor settings, and paper choice. We are not responsible for output variations caused by third-party or home printing setups.

SECTION 5 - DIGITAL PRODUCTS & INTELLECTUAL PROPERTY LICENSING

When purchasing digital products (such as PDF artwork, digital downloads, or graphics files) from our store, you are acquiring a license to use the digital content under the following terms:

• Personal Use License: Unless explicitly stated otherwise in writing or purchasing a commercial license tier, all digital downloads are licensed for non-commercial, personal use only. You may download and print the file for personal display or non-commercial gifts.
• Restrictions: You may NOT modify, resell, sub-license, distribute, upload to file-sharing networks or stock websites, share digitally with third parties, or claim ownership of the artwork. You may not use our digital files, or derivative works thereof, to manufacture physical products for sale unless a separate commercial agreement is executed.
• AI & Data Mining Restrictions: You are expressly prohibited from using any of our digital products, graphics, or text to train, fine-tune, or populate artificial intelligence (AI) models, machine learning datasets, or automated design generation systems.

SECTION 6 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our physical products and digital downloads are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

SECTION 7 - WAIVER OF RIGHT TO CANCEL DIGITAL DOWNLOADS & REFUNDS

Certain products or services may be available exclusively online through the website and may be subject to return or replacement only according to our Return and Refund Policy.

• Physical Products: Returns and replacements for physical print-on-demand items are governed by our Refund Policy, with exceptions for bespoke/customized items under UK law.
• Digital Content (Statutory Cancellation Rights): Under the UK Consumer Contracts Regulations 2013, you have a statutory right to cancel digital purchases within 14 days. However, by purchasing a digital product and initiating the download or accessing the file, you expressly request immediate performance of the contract and explicitly acknowledge that you lose your 14-day statutory right to cancel once the download or streaming begins.
• Defective Digital Files: If a digital file is defective or corrupted, please contact us. Under the Consumer Rights Act 2015, if the digital content is faulty, we will attempt to repair or replace the file. If we are unable to do so, you may be entitled to a full or partial refund.

SECTION 8 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, and to keep your e-mail address updated to ensure delivery of digital assets.

SECTION 9 - THIRD-PARTY TOOLS & LINKS

We may provide you with access to third-party tools (including digital file fulfillment apps or external printing partners) over which we neither monitor nor have any control nor input. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

SECTION 10 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, digital delivery links, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 11 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content (physical or digital): (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses, malware, or any other type of malicious code; or (h) to circumvent, bypass, or crack any digital rights management (DRM) or download access controls associated with our digital products.

SECTION 12 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service or access to digital downloads will be uninterrupted, timely, secure or error-free.

In no case shall DUHO Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products (physical or digital) procured using the service.

Nothing in this Section affects our liability for death or personal injury arising from our negligence, nor for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable UK law.

SECTION 13 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless DUHO Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service (including unauthorized commercial use or distribution of digital products) or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 14 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 15 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. Upon termination, your right to download or re-download purchased digital files may be immediately revoked.

SECTION 16 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us.

SECTION 17 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales, and any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

SECTION 18 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.